Does Your Cellphone Plan Hold Up to Its Promise? Help Find the Top Mobile Carrier


A reliable mobile carrier is essential to our day-to-day life. We need access to callstexts and the internet for pretty much everything. You likely have an opinion about your cellphone plan, and we want to hear about it.

This month, we’re asking which mobile carrier you rely on. You can take our two-minute survey to share your experience on your plan’s reliability, speed, value and customer service. The top picks will make it to our roundup, so be sure to check back in a few weeks to see if your favorite made the list.

Why we want to hear from you

Advertised speeds and coverage maps don’t tell the whole story. What matters is how your signal holds up in crowded spaces, on a road trip or even at home, and we want to know about your experience.

“It’s easy to get overwhelmed with specs, especially when you’re comparing phone plan features, but the real test is whether your service is working as you expect or getting in your way,” said Jeff Carlson, CNET senior writer. “With so many variables — your phone model, the cell towers in your area, even obstructions like buildings and trees — each person’s experience is going to be different.”

Whether you’re on a national network or a budget mobile virtual network operator, you can help other CNET readers find a reliable carrier by sharing your thoughts.

How to make your voice heard

This survey is open through the end of July and takes only a few minutes to complete. After we gather enough information, we’ll crunch the numbers and publish the winners.

Need a refresher on mobile carriers? Check out our list of the best cellphone plans to see what CNET editors think.





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A day before SpaceX’s initial public offering, which set stock market records, a giant inflatable figure of the company’s CEO, Elon Musk, appeared in Times Square in New York.

An unflattering caricature of a bare-chested Musk, with the words “SpaceX’s Grok makes AI child porn” on its chest and back, the inflatable was the centerpiece of a demonstration organized by the advocacy group Safe AI Now. The goal: tie the landmark financial offering to deepfake sexualized images of children generated by SpaceX’s AI platform, Grok.

The protest took place just outside Nasdaq’s global headquarters on West 42nd Street on Thursday.

A representative for SpaceX did not immediately respond to a request for comment.

A spokesperson for SAIN said in an email that because SpaceX owns Grok, it makes child porn. “A company that enables child porn is inherently unstable and puts American investors and retirement funds at risk. SpaceX shareholders are on the hook for every Grok lawsuit, criminal investigation, and regulatory fine that is coming,” the spokesperson said.

The organization describes itself on its website as “a coalition of faith leaders, family advocates, child development experts, online safety organizations, legal professionals, technologists, and concerned citizens working to ensure that artificial intelligence advances human flourishing.” SAIN is effectively anonymous; it does not identity any of its leadership or any individuals associated with the group on the website.

The effigy, the spokesperson said, was chosen as a metaphor for Musk and the companies he owns or is associated with, including the social media platform X and the satellite broadband provider Starlink, which have been absorbed into SpaceX along with Grok and xAI. (Musk’s automaker, Tesla, is separate.)

“Much like Musk and his companies, it is inflated, full of hot air, and could pop at any minute — it served as a warning to investors eager to buy into Musk’s SpaceX IPO today,” the spokesperson said.

Grok’s history of deepfakes

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Ever since Musk introduced Grok in late 2023 and made it available to premium subscribers on X (formerly Twitter), the AI platform has had fewer guardrails than rivals such as ChatGPT and Claude.

It has a history of promoting antisemitism and hate speech while also allowing users, with its image-generation features, to do things such as undress photos of celebrities with AI-generated images or to create sexualized images of children. Those types of images have led to criminal investigations and lawsuits, and xAI made changes it said were meant to address Grok’s problems. 

But as Wired reported on Thursday, Grok continues to host sexualized deepfake images and videos of well-known women. 





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