PLDT Home rolls out AI-powered customer support system, strengthens retail operations nationwide


PLDT Home is advancing its digital transformation efforts by deploying an AI-powered customer support platform across its Sales and Service Centers nationwide as part of its long-term growth strategy.

John Y. Palanca, PLDT Senior Vice President and Head of Consumer Business

John Y. Palanca, PLDT Senior Vice President and Head of Consumer Business

This initiative represents a major step forward in the company’s overall transformation to offer quicker, smarter, and more seamless customer support. PLDT has teamed up with global software and technology firm Amdocs to create an AI-driven system that allows for real-time ticket diagnostics and resolutions. This helps cut down customer wait times while boosting frontline teams’ productivity and efficiency. Once fully implemented across all PLDT stores nationwide, this new platform is projected to save about 5,000 hours of customer waiting time each month.

“Customer experience remains at the center of our transformation efforts,” said John Y. Palanca, PLDT Senior Vice President and Head of Consumer Business. “By equipping our Sales and Service Centers with AI-driven capabilities, we are building a more agile and efficient operation that empowers our teams to serve customers better while supporting the company’s long-term growth.”

PLDT piloted its AI-powered customer support platform in its Sales and Service Centers
PLDT piloted its AI-powered customer support platform in its Sales and Service Centers

The AI-powered platform allows agents to handle customer issues instantly during in-store visits, decreasing reliance on conventional multi-step backend support systems.

The system enhances operational efficiency by optimizing internal resources while upholding high service standards throughout PLDT’s retail network. Using intelligent diagnostics and guided resolution tools, it streamlines workflows, strengthens store operations, and improves accuracy in resolving issues. These features help reduce queue times and improve the overall customer experience.

“Our customers must see and experience the impact of our modernization efforts in every interaction across their journey with us. This rollout is part of our broader push toward cloud-based and AI-enabled operations as we continue to strengthen our ability to deliver more agile, intelligent, and seamless customer experiences,” Palanca added.

Follow and subscribe to OutofTownBlog.com  on  Facebook Twitter Instagram, Pinterest, and YouTube  for more Travel-related updates.

Read: Uncovering the Charm of Quiapo, Manila: A Walking Tour





Source link

Leave a Reply

Subscribe to Our Newsletter

Get our latest articles delivered straight to your inbox. No spam, we promise.

Recent Reviews







Picking the right tire can make a difference in the handling of any car, but it’s particularly important for high-performance vehicles. Michelin offers a range of performance-focused tire models, with the Pilot Super Sport tires being one popular choice. The brand says that the tire is designed for cars from the likes of Porsche, Mercedes-Benz, and Ferrari, and should perform well both on the road and on the track. Of course, manufacturer claims don’t mean much if the tire doesn’t perform well in real-world testing, but drivers consistently agree that the Pilot Super Sport lives up to the billing.

Retail chain Tire Rack has been collecting data on customer satisfaction and real-world performance for almost three decades, so it’s a great place to start when evaluating how drivers rate any popular tire model. Its survey has collected a combined 12 million miles of reported data for the Michelin Pilot Super Sport, and the results look good for the well-known French brand. The tire model received an “Excellent” rating in four out of five survey categories, with treadwear achieving a “Good” rating. That’s enough to make the Pilot Super Sport one of the top-rated tires in the Max Performance Summer tire category.

Reviews for the tire on Michelin’s website are similarly positive, with the Pilot Super Sport achieving an average rating of 4.7 out of five stars from 446 reviews at the time of writing. A total of 95% of those reviewers said that they would recommend the tire.

Most buyers should be satisfied with the Pilot Super Sport tires

The positive reviews continue at Tyre Reviews, which gives the Pilot Super Sport tires a score of 9.5 out of ten based on mixed professional and user data. Its survey rates the tire’s dry grip especially highly, although its wet grip doesn’t score quite so well. In a separate comparison test, the outlet also noted that the Pilot Super Sport tires caused slightly more understeer in a BMW M2 than the closely related Michelin Pilot Sport 4 S model.

As well as receiving strong ratings for their performance, the tires should also be long-lasting. All variants of the tire are covered by Michelin’s standard six-year warranty, and variants with a Y speed rating also receive a 30,000-mile treadwear warranty. That falls far short of the longest treadwear warranties on the market, some of which can stretch to 80,000 miles or more, but it’s still a competitive figure for a performance-oriented tire.

All this data from drivers and from Michelin itself adds up to make the Pilot Super Sport tires a highly trusted option when it comes to maximum performance tires. Add in the fact that Michelin, as a brand, has the highest levels of overall customer satisfaction on the market, and it’s safe to conclude that the vast majority of Pilot Super Sport buyers will be happy with their purchase.





Source link