This AI Platform Ranks Highest For Customer Satisfaction In 2026






Despite its widespread use, it’s easy to forget that AI platforms are relatively new. However, the technology has now matured enough that the American Customer Satisfaction Index (ACSI) has released its inaugural survey of AI platforms. The survey covered six of the major platforms, and each was rated on benchmarks including complex task handling, trust, accuracy, and user interface. 

Before we look at the findings, let’s look at the ranking system the ACSI uses. The platforms are graded on a scale of 0 to 100, with the total for each platform based on the average of the scores across all the benchmarks. The platforms covered in the survey were Gemini, ChatGPT, Grok, Claude, Copilot, and Perplexity AI, with a total of 2,711 people taking part in the survey. 

While there was a definite winner, the results also showed that there wasn’t much separating the platforms. In the top spot was Google’s Gemini platform, which scored 76 out of 100. Coming in second place was Microsoft’s Copilot, which scored 74. ChatGPT and Claude tied for third place with a score of 73. Finally, at the bottom of the pile with 71 were Perplexity AI and Grok.  

While scores in the seventies might sound impressive, the ACSI also notes that this figure is similar to that of energy utilities, social media platforms, and mortgage lenders — as the study notes, these aren’t industries renowned for customer satisfaction.

What the survey reveals about AI users

The survey also revealed some interesting facts about how AI is being used and by whom. Perhaps surprisingly, given the prominence of the technology, is the fact that over half the respondents (56%) haven’t used any AI platform recently. The flip side of this is that those who do use it use it heavily, with 61% using it multiple times daily. 

One interesting pattern to emerge from the data was how AI usage seems to increase with income. For instance, while 44% of respondents have used AI recently, that number increases to 72% for those who make $100,000 or more per year — the majority of whom used it several times a day. There was also a difference in customer satisfaction ratings when comparing premium tiers. If you’ve wondered whether Gemini Advanced is worth paying for, then the data suggests there’s a case.  Gemini’s paid tier came out on top with 82. ChatGPT moved up to second with 80, and Perplexity was worst with 74. 

Of course, we can’t discuss AI without mentioning the ongoing concerns with the technology. Data security and privacy concerns scored 72 in the survey, which is below the average benchmark rating of 73. Again, not much of a difference, but it does reflect user concerns and highlights why there are certain things you should never tell ChatGPT or other AI platforms. Finally, and staying on the topic of user concerns, the survey revealed that 21% of respondents had an extremely favorable outlook on the future of AI, while the same percentage were very concerned about AI in the future. It seems that AI is still a polarizing issue.





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If Game Two of their first-round playoff series with the Denver Nuggets saved the 2025-26 season for the Minnesota Timberwolves, Game Three showed why it should be saved. 

The Timberwolves were a different beast while decisively thumping the Nuggets, 113-96 Thursday night at Target Center, in a game that wasn’t nearly that close. These Wolves were the mythical creature we’d heard about in preseason lore, purposefully locked and loaded to be both marauding and staunch. They owned both ends of the court, gleefully transferring back and forth from irresistible force to immovable object. 

A quartet of Timberwolves deserve special mention, but it begins with Jaden McDaniels. After his team had toppled Denver to even the series at a game apiece Monday night, McDaniels used the sizable chip on his shoulder to etch some graffiti into the public discourse, casually castigating the most prominent Nuggets players by name as “bad defenders” in a matter-of-fact manner that had the media compelling him to confirm what he had just said. 

Trash talk is fleetingly fungible in the jaundiced social environment of 2026, functioning more like coupons than currency in that it needs to be rapidly leveraged before its expiration date. The common perception naturally was that McDaniels was calling out the Nuggets. But in a more subtle, profound way, he was also putting his teammates on notice. 

All season long the Timberwolves have procrastinated on their full potential, frequently demonstrating that their preseason talk about maturity and commitment was cheap. By contrast, those words uttered by McDaniels were expensive. He had just picked a fight with the opponent, leaving open the question of how many of his teammates would join him in the fray. 

That he would lead the charge was established early, after the Timberwolves’ top two scorers, Anthony Edwards and Julius Randle, had each missed a pair of open looks against Denver’s bad defenders in the game’s first 90 seconds.  

With the game still scoreless, the NBA’s best pick-and-roll combo, Nikola Jokic and Jamal Murray, were clustered around the foul line with Minnesota’s best defenders, McDaniels and Rudy Gobert. As they jammed up Jokic, McDaniels picked the ball loose and started sprint-dribbling the other way. To no one’s surprise, Donte “Ragu” DiVincenzo was also on his horse in transition, receiving a pass from McDaniels and then lobbing it back for a Jaden slam against a hapless Murray and Murray’s late-arriving teammate, Cam Johnson, who committed the foul that allowed McDaniels to finish with the “and-1” free throw. 

On the Timberwolves next offensive possession, McDaniels muscled his way to two offensive rebounds, feeding Ragu off the first one for a missed three-pointer, which he corralled for the second one and executed the putback in traffic. It was McDaniels 5, Nuggets 0, setting the tone for a game in which not only did the Wolves never trail, but never let the lead go under double digits after McDaniels made a consecutive pair of driving layups eight minutes into the game. 

“Spectacular. I thought his activity offensively in the first quarter was outstanding,” said Wolves coach Chris Finch after the game. “He was inspirational.” 

Among the most inspired were McDaniels fellow wing players, Ragu and Ayo Dosunmu. Ragu is exactly the kind of player who will have your back in a squabble, and his galvanized performance seemed borne of satisfaction that someone else had clarified the mission. As usual, the Timberwolves were at their best with him on the court: +20 in the 32:54 he played, -3 in the 15:06 he sat. 

“He makes so many hustle plays, momentum plays, different styles of plays.” Finch raved. “He’ll make a shot, get a transition bucket, he’ll rebound, get a steal, blow something up. So many different plays. He’s just a basketball player.”

Related: How the Timberwolves sparked a season-saving Game 2 comeback over the Nuggets in Denver

Then there was Ayo, whose fearless, blazing, bee-lines for the bucket were quicksilver kryptonite for a Nuggets defense that is neither swift nor rugged. “I’ve been waiting for him to wake up a little bit in this series,” Finch accurately observed. “The downhill mindset that he played with all season for us was back.”

Back with the sort of multipurpose propulsion that leaves witnesses with giddy whiplash. Ayo led the team with 25 points and 9 assists in 32 minutes of time-lapse hoops, the lone blemish being three clanks from long range. Why chuck treys when you can so easily undress players in the paint? Ayo was 10-for-12 on two-pointers and none of those dozen shots came from anywhere but beneath the rim. Five of his nine dimes likewise yielded layups or dunks, which means he personally accounted for 30 of the 68 points in the paint by the Timberwolves on Thursday, doubling up the Nuggets’ 34.

Which brings us to the non-wing in Game 3’s ring of honor, Rudy Gobert. For the third straight game, Gobert blunted the supposed advantage Denver had with the magical playmaker Nikola Jokic at the controls. Suffice to say that in the last five quarters, Jokic has shot 8-for-33 from the floor. If that continues, the Nuggets are toast in this series. 

When I asked Finch after the game if the herculean job Gobert was doing on Jokic made planning his defense simpler and better thus far, he replied, “Rudy is making all of us look good right now with his defense.” 

Amen.

If there is an asterisk on this game, it would be the absence of Denver’s brutishly versatile power forward Aaron Gordon. Nuggets coach David Adelman should be given a lot of credit for his honesty and transparency in dealing with the media during his first full season at the helm, but it came back to bite him and his team during the pregame presser, when he was clearly rattled and dejected by the sudden unavailability of Gordon, whose playing status went to “probable” to “out” in a period of a few hours due to a chronic calf strain. 

Gordon is far and away his team’s best defender, making the timing of his injury especially troublesome in the wake of McDaniels laying down his marker. Rattled is a good way to describe the entire team’s performance in the first quarter, an emotional wounding that needs to heal as fast as Gordon’s body if the Nuggets are going to be competitive in a series that had dramatically been flipped on its head over the past three days. 

That the Timberwolves played with such dominance despite mediocre outings from Ant and Randle would be a good thing for both of those current cornerstones to keep in mind. Ant was beset by foul trouble and Randle had a solid second quarter, but it stood out that neither player fully embraced what so often works on offense when the Wolves are at their best: Push the pace, move the ball, move without the ball, and make quick decisions. Ant and Randle can still be first among equals and blend into that catechism if they stay attuned to the possibilities of a greater good, one that all of sudden doesn’t have to end with them being postseason fodder for the Spurs or the Thunder. 

Not when you’ve got three wings at a collective peak, with a chaser of Rudy semi-clowning the Joker. 



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