T-Mobile Bringing Live Translation to Phone Calls Using AI


The beta program for T-Mobile’s Live Translation feature is now open, letting customers who sign up for the test phase talk to people in over 50 languages, with AI translating the conversation in real time. No human translator in the middle, no specific phone model required (yes, even a basic dumb phone will work).

Real-time translation is already available through services such as Google Translate on Android phones and Apple AirPods Pro 3 when paired with an iPhone.

What makes T-Mobile’s Live Translation feature different is that operates at the network level rather than on a specific device. The beta is open to subscribers of any post-paid T-Mobile plan, such as the Essentials, Experience More, Experience Beyond and Better Value plans. Customers who have already signed up for the beta will start receiving notices that the feature is available on a rolling basis.

“We want to make voice cool again,” said John Saw, T-Mobile chief technology officer, citing that its customers make 6 billion international calls per year, and 40% of those people travel internationally. “Live translation is a real breakthrough in innovation by introducing the latest AI models into our voice network.”

Just as it did during the beta of what became the T-Satellite service, T-Mobile has not yet decided which plans will include the live translation calling feature. It also hasn’t decided what, if any, cost there will be. T-Satellite is currently included in the Experience Beyond and Better Value plans and available on other plans as a $10 add-on. It’s also open to customers of other providers for $10 a month.

I look forward to testing T-Mobile’s live translation soon.

How live translation will work

A man talking on an iPhone

You have to dial *87* to turn on T-Mobile’s live translation calling tool.

Kevin Heinz/CNET

To turn on live translation during a call, the T-Mobile subscriber presses *87* (star-eight-seven-star), which activates the AI agent. Only one participant on the call needs to be a T-Mobile subscriber, and it will also work when the customer is roaming.

T-Mobile says there’s no setup, no voice training and no need to specify which languages to translate. The AI agent detects which languages are being spoken in real time and speaks the translation when a person stops speaking.

The AI agent will also detect whether you’re calling from another country and select a language for the translation. If you call someone in Brazil, it might choose Portuguese, for example. If the person speaks a different language, such as Spanish instead of Brazilian Portuguese, the agent will switch immediately.

Also, the spoken translation will not sound like a robotic voice. “Our AI model can actually clone your voice in another language and preserve the intonation, the emotions and the rhythm as well,” all picked up on the fly, said Saw. He attributes the performance to the low latency inherent in T-Mobile’s 5G Advanced network.

AI Atlas

Once activated, the feature doesn’t need to be turned off. If both speakers switch to the same language, the AI agent just stops working as the go-between.

The true test will be the quality of the translations. “We have done a lot of benchmarks for AI-powered translations,” Saw said, “and it matches the accuracy of all the established services.” He said the model is compliant with FCC 2027 captioning guidelines and meets all ADA accessibility standards.

When I asked Saw whether conversations are recorded, even during the beta period, he said that kind of fine-tuning is being done using millions of internal-only test calls. “We don’t listen to customers’ calls, and [the AI models] are not trained on customers’ data,” said Saw, noting that the service meets all FCC guidelines for privacy.

Exactly which AI translation models are being used, or which partner companies are providing them, is something Saw declined to share. He did confirm that T-Mobile is working with several AI companies, but “we’re not going to name them because we love them all the same.”

Saw noted that the way T-Mobile’s network is designed as a platform has the advantage of being able to plug in updated AI translation models, run an upgrade overnight and make it available to hundreds of millions of phones.

Live translation is just the first T-Mobile agentic AI feature

All major mobile providers are applying AI at various levels. AT&T recently announced AI tech for optimizing internet traffic at the home router level, for example, and Verizon is enlisting Google’s AI to improve its customer service experience. T-Mobile itself uses AI to automatically redirect cellular load among towers during emergencies.

Without pointing to specific upcoming strategies, Saw named a few other tasks that AI agents could handle in the future, such as an AI receptionist or AI concierge. Centering the AI technology in the network opens up those possibilities.

So why is the company choosing live translation as the first entry for AI-based, customer-facing network features?

“Live translation is not an easier solution to do,” Saw replied, “but it’s the right pain point to be solving today.”





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There are certain engine configurations that are known even to those whose interest in engines is minimal. For instance, most people will know what makes a V-engine a V-engine, and even the differences between an in-line and flat engine

One engine design trait that’s perhaps less well-known is also related to the engine block, but not to with how the cylinders are arranged in the engine, rather with how they’re supported and cooled. When looking at this aspect of engine design, there are really three main types of engine block to look at. At the extremes are closed-deck and open-deck engine blocks, with some modern engines taking a halfway house approach with a semi-closed design. 

Let’s start by defining what an engine deck is. Essentially, the engine deck is that part of the block that the head gasket sits on, and the engine head attaches to. This means that an inline engine with a single line of cylinders will have one deck, whereas a V-configuration with two banks of cylinders will have two decks. 

Now that we understand that, we can begin to discuss the differences between closed-deck and open-deck engine blocks. In an open-deck engine, there is open space around the top of the cylinders that allows the coolant to circulate more freely. In a closed-deck design, in case you haven’t guessed it by now, the deck features extra material that offers less in the way of cooling, but it does support the cylinders more rigidly. Let’s pop the cylinder head off and have a closer look at these engine block types and why they matter more than you may think. 

Open-deck engines are cool, but flawed

For engine makers, there are definite advantages to open-deck designs — they cost less to manufacture when compared to closed-deck engines, and keep the engine cooler by exposing more of the surface area of the cylinder to the cooling liquid. 

However, all this open space around the cylinders is all very well and good when looking at cooling and manufacturing complexity — but cracks start to appear (sometimes literally) when we look at other aspects of closed-deck engine blocks. While it’s unfair to call open-deck engines unreliable and leave it at that, there are trade-offs in the design, and these become more noticeable in high-performance situations.

Essentially, the lack of material at the top of the engine deck means the engine is less structurally rigid right at the point where it meets some of the most extreme forces engines have to cope with — the combustion point at the top of the cylinder.

If you removed the head from an open-deck design and look down at the deck, this structural weakness is visible. From this viewpoint, the cylinders look separate from the rest of the engine block, with the gap between the two being used for coolant, as some open-deck designs have limited support at either end of the cylinder bank. While this gives more space for coolant to move freely, the downside is that it also does the same for the cylinder. Over time, even the limited movements of cylinders can weaken the head gasket and bring all the associated troubles that follow such a failure. 

Why some engines use closed- and semi-closed deck designs

Open-deck engine blocks are optimized for cooling and manufacturing efficiency. However, incorporate such a configuration in a high-revving, turbocharged brute of an engine and, well, it could end very badly. This is why such engines will usually use a closed-deck configuration. 

In a closed-deck engine, the open spaces around the cylinders of an open deck are filled with additional material. Obviously, the removal of such space and the flexibility it gives to the cylinders substantially strengthens the engine block. This is why some people fill engine blocks with concrete — it removes the flexibility afforded by the presence of cooling chambers. This is especially important for high-performance engines, but to call it overkill for the family runabout is not overstating the case. 

However, and the more observant among you will be there by now, filling an engine’s cooling cavities with material may add strength — but at the expense of cooling efficiency. This is why many modern turbocharged engines or higher-performance engines use a halfway house design in the form of semi-closed decks. 

Semi-closed decks are a compromise design that offers more rigidity to the cylinders by adding more support points. These supports are usually at the top of the cylinder. For instance, while there are pros and cons to Subaru’s EJ20 engine, the company released a version with a semi-closed deck with four additional support points, which should make it less prone to bore distortion. Ultimately, open-deck and closed-deck engine blocks represent design decisions based on the demands the engine is expected to handle. 





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