Some Starlink Customers Report Getting Hit With Massive Demand Surcharge


Just a month after SpaceX went public, one of the company’s key services appears to be experiencing some growing pains at the expense of customers. Starlink, which offers satellite-based internet service, has been the subject of online complaints about network demand fees as high as $1,500.

This follows an increase in Starlink’s service prices for millions of its customers implemented back in May and a $10 hardware rental fee it introduced more recently for new customers.

A representative for SpaceX, which owns Starlink, didn’t immediately respond to a request for comment.

Starlink’s service is often used by those who need fast internet service in remote areas or who are on the go, like in an RV. Demand surcharges can be levied on new customers who are opening Starlink service in an area with high demand or moving to an area with higher demand, according to a help page on Starlink’s website.

The surcharge, introduced in 2024, has been increasing exponentially from $100 to $750 to $1,000 in some areas of the country, like the Pacific Northwest. 

The service price increases and surcharges have led some, especially in rural areas, to call Starlink’s billing tactics a bait-and-switch.

Fees and a possible cause

According to a report from Techdirt’s Karl Bode, some customers believe they’re being surcharged by accident or without notice that they’re going to be hit with the fee, with varying results in getting the fee waived. 

One customer posted on Reddit that they were charged a $1,500 simply for verifying their current address, which had not changed in three years. Eventually, the poster reported, they were able to get a full refund. 

In another post, an RV owner said they weren’t notified that they would be charged an extra $500 for using Starlink while traveling.

Starlink has been rapidly expanding the number of satellites in orbit and plans to transmit data from space data centers. But Bode cites a study suggesting that Starlink struggles to meet users’ demands on its network. The study warns that government funding to help Starlink deploy its satellites should be scrutinized, given that its broadband service struggles to meet the minimum speeds required by federal bandwidth standards. 





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Recent Reviews


Brown eggs arranged in the air fryer basket

Once you use it enough, your air fryer blossoms into the gadget the rest of your kitchen revolves around.

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I didn’t set out to stop using my oven. It happened gradually, one food at a time, as the air fryer turned out better results with less effort and I stopped seeing a reason to go back. The oven still gets used — for things that genuinely need it, which turns out to be fewer things than I expected. Nine foods in particular made the shift feel permanent. These are the ones that convinced me the air fryer wasn’t a supplementary appliance but a replacement for most of what the oven used to do in my kitchen every week.

When I first hauled in an air fryer many years ago, I was mostly making the classics: wings and fries. However, my air fryer repertoire has expanded to include items I never thought I’d be cooking in a small countertop contraption. I’m talking about fresh salmon, cheeseburgers and even whole roasted chicken. 

The air fryer is fast, forgiving, easy to use and even easier to clean. It’s no wonder the appliance has enjoyed unparalleled popularity over the last decade — a true once-in-a-lifetime kitchen craze.

Ninja Crispi chickens

So what are the most surprising foods I make in the air fryer? I’ve listed nine below, but the list grows longer every year. And if you’re searching for an air fryer or to upgrade your existing oven, we have a new favorite model with a glass cooking chamber that’s easy to clean and doubles as a food storage container. 

9 foods I’ll only make in the air fryer from now on

1. Hard-‘boiled’ eggs

arranged eggs in the air fryer basket

All you need is 10 minutes and an air fryer and you’ll never boil an egg again.

Pamela Vachon/CNET

From runny yolks to jammy to hard-cooked, the air fryer can do it, and there’s no waiting for water to boil or forgetting to set a timer (air fryers have a built-in timer). There’s a lot of internet voodoo about dos and don’ts for boiling eggs in the air fryer, but in my experience, you can disregard most of it and still end up with beautifully cooked eggs with perfectly set yolks every time.

Here’s how to make “hard-boiled eggs” in the air fryer

2. Salmon (and most other fish)

salmon cut into revealing a medium rare center

Just 8 minutes in the air fryer and you have perfectly medium rare salmon.

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Broiled salmon is a simple, healthy weeknight dinner staple. It’s not difficult to make in the oven, but if you’re only cooking for one or two people, the preheating time is a pain, and you’ll waste a lot of energy for a small amount of food. Pan-seared salmon is excellent and quick, but there’s almost no way to cook salmon on the stove without creating an oily and odorous mess. 

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I tried cooking roasted salmon in the air fryer, and it came out perfectly in about 10 minutes, including preheating time. The closed cooking chamber captures all the grease and even helps hide some of the fishy smell from taking over the space. 

OK, so you might catch me throwing the occasional filet of salmon on the grill during warmer months, but gone are the days of me wiping fish grease from the backsplash behind my kitchen stove. 

Here’s how to make perfect air fryer salmon.

3. Roasted chicken

air fryer chicken on a cutting board

Air-fryer roasted chicken is a revelation.

David Watsky/CNET

This one surprised me the most because I make roast chicken most Sundays and had grown content with my oven method. I learned quickly that the air fryer does an even better job because it crisps the skin quickly without overcooking the meat. Air-fryer roasted chicken takes about 45 minutes — about 15% quicker than the oven — and it’s nearly impossible to screw up.

Here’s how to make a quick roasted chicken in the air fryer.

4. Bacon cheeseburgers 

a burger cooked to medium cut in half

You can cook a burger to perfect medium or medium rare with an air fryer.

Pamela Vachon/CNET

Air fryer cheeseburgers have become a staple around my home. The exception is during summer when the grill is in full swing but during cooler months, I turn to the air fryer for this American classic. It’s cleaner than pan frying, but the burger doesn’t cook in its own grease, so you get a lighter, healthier meal (if you’re into that sort of thing). You can also add the bun and a couple of slices of bacon to the burger, making it a complete meal with minimal cleanup.

Here’s how to make a cheeseburger from top to bottom in the air fryer.

5. Chicken cutlets 

Chicken cutlet

Air fryers turn out picture-perfect chicken cutlets.

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Before the air fryer, I used to pan-fry breaded chicken cutlets for chicken Parmesan and other recipes but the air fryer does the same job with less mess and produces less oily fried chicken, too. 

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I recommend using boneless chicken thighs, which have enough fat to withstand convection heat without drying out. Simply coat the chicken in a beaten egg wash, followed by breadcrumbs mixed with salt, pepper, and other spices. Cook at 375°F for about 15 minutes.

You can spray the cutlets lightly with oil before cooking to achieve an extra-crispy crust, but it’s not necessary. I’ve tried the same method with chicken breasts; it works well, but there is a greater risk of drying out the meat.

Cooked chicken thighs and green onions are presented on a serving platter.

Best Places to Buy Chicken Online

6. Cauliflower steak

cauliflower steak

Cauliflower steak made in the air fryer has become a staple side dish in my kitchen. 

David Watsky/CNET

One of my favorite things to cook in the air fryer is cauliflower. A cauliflower slab makes an excellent, hearty side dish or main course if you’re going plant-based. Simply toss a thick slice or two of cauliflower with olive oil, salt, pepper, or your preferred seasoning, then air-fry at high heat for 10-12 minutes. The air fryer gives it a beautiful caramelized crust and it cooks the dense veggie fast enough so that the inside of the cauliflower doesn’t become mushy.

7. Leftover pizza

slice of pizza on a cutting board

This leftover pizza got a whole new life thanks to a short trip to the air fryer.

David Watsky/CNET

While not every type of food is best reheated in the air fryer, many are. Air fryers are the perfect way to revive leftover pizza, fried chicken, grilled meats and vegetables. A microwave heats food unevenly and tends to impart a rubbery texture. Air fryers give food a second life with convection heat, delivering a crispy crust and even heating. 

Here’s the best way to reheat every type of leftover.

8. Hot dogs and sausage

hot dogs in an air fryer basket

You can cook an entire package of hot dogs in just a few minutes.

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It’s hard to screw up a hot dog but if you want a perfectly charred wiener in less than five minutes with essentially no cleanup, look to the air fryer. Air fryer hot dogs are as simple as they get, and the super convection oven gives them perfect browning in two or three minutes. 

Here’s how to make hot dogs in the air fryer all summer.

9. Baked potatoes

Air fryer baked potatoes

Air fryer baked potatoes have crispy skin and are light and fluffy inside.

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OK, so technically, this one starts in the microwave and finishes in the air fryer. The microwave softens the inside in less than 8 minutes, while the air fryer blasts the edges and skin to crispy perfection. It’s a restaurant-quality baked potato in less than 12 minutes. Here’s how to make the best air-fryer baked potato ever. 

And if you’re still not sure what an air fryer is and how it works, check out our complete guide to air fryers.

9. Grilled cheese

grilled cheese with cured meat on a cutting board

This air fryer grilled cheese is as good as it looks.

Pamela Vachon/CNET

For a grilled cheese, the air fryer cooks both the bread surfaces and the cheese at once, resulting in a quicker melt. This adheres the cheese to the bread slices together, making for a much easier flip. (Flipping is still recommended but with far less drama.)

Here’s the secret to perfect air fryer grilled cheese.The air fryer’s ability to crisp, roast and even boil makes it the most versatile appliance on my counter.



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